(+420) 212 242 701
Why Choose Us
American and British trainers- International Czech trainers
- Certified executive coaches
- International assignments
- Competitive prices
- Positive ROI
- Money-back guarantee
- Positive word of mouth
- Strong client base
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Refer a Company
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Contribute to closing a deal and get paid or receive new Porsche.
- - commission of 10% to 15%
- - luxury vacations, cars and more
EU grants
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Train your staff absolutely for free! Risk-free opportunity by EU.
- - up to 580 000 EUR per project
- - 100% costs coverage
- - 80% success ratio
Telephoning Skills
- Duration: 2 days (1 day also possible)
- Group: up to 10 attendees
- Language: native English or Czech
- Place: off-site or at your company premises
- FREE Training Demo at Your Company! book now »
- 100% money-back guarantee
A two day training course with a focus on telephone skills designed for individuals, who are already actively engaged in customer service and reservation making over the phone. To deliver results, we will focus on applying core telephoning skills, vocabulary and techniques. These techniques are practised in a series of role-plays. Performance analysis and self-confidence building training also form a substantial part of the course.
Training Target Group
The course is designed for any employee working with customer service, especially those responsible for client services via the phone. A good command of English (intermediate level or European Framework B1) is a prerequisite to take the course.
You Will Learn
- Answer a phone call.
- Deal with phone calls in hotel environment and customer service.
- Begin and end a call.
- Leave messages.
- Make appointments.
- Deal with problems and information.
Need more information?
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Feel free to contact one of Trump Executives' certified coaches: Brian Mattison Executive Coach
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