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LinkedIn Recruitment

  • EU fundsLinkedIn training for recruiters, headhunters, resourcers and other HR professionals.

  • - Maximize your LinkedIn capabilities
  • - Skyrocket the volume of candidates
  • - Reduce costs on recruitment

Refer a Company

  • Porsche CaymanContribute to closing a deal and get paid or receive new Porsche.

  • - commission of 10% to 15%
  • - luxury vacations, cars and more

Telephoning Skills

Money back guarantee
  • Duration: 2 days (1 day version available)
  • Group: up to 10 attendees
  • Language: native English or Czech
  • Place: off-site or at your company premises
  • FREE Training Demo at Your Company! book now »
  • 100% money-back guarantee

A two day training course with a focus on telephone skills designed for individuals, who are already actively engaged in customer service and reservation making over the phone. To deliver results, we will focus on applying core telephoning skills, vocabulary and techniques. These techniques are practised in a series of role-plays. Performance analysis and self-confidence building training also form a substantial part of the course.

Training Target Group

The course is designed for any employee working with customer service, especially those responsible for client services via the phone. A good command of English (intermediate level or European Framework B1) is a prerequisite to take the course.

You Will Learn

  • Answer a phone call.
  • Deal with phone calls in hotel environment and customer service.
  • Begin and end a call.
  • Leave messages.
  • Make appointments.
  • Deal with problems and information.

Need more information?

Brian - Trump Executives          Feel free to contact one of Trump Executives' certified coaches:

Brian Mattison
Executive Coach

  • Phone: +420 605 830 558
  • E-mail: mattison@trumpexecutives.eu
  • PA: +420 212 242 701 (English and Czech)