Most people try to avoid conflict. But conflict is not always a bad thing. Conflict can result in innovation and new, improved understandings, IF we know how to manage it. Rather than reacting on a purely emotional level, now you can learn and practice the skills to manage disputes and disagreements positively and pro-actively at work, at home and in society.

In addition to various acute conflict settings, we will also learn how to cope with chronically “difficult” people. You will project yourself in crucial situations and practice the skills to respond perfectly. Increase your sensitivity to others’ behaviors and reply constructively; you will be surprised at how well it works! On video you will see yourself as others see you, followed by instant peer/trainer feedback. In the next video your correction will be already visible, demonstrating your own success and adaptability.

You will learn

• Increase your personal impact and credibility.
• Identify the Filters of perception.
• Seeing the big picture.
• Increase listening skills with Active/Effective listening.
• Feedback – effectively give & get.
• Read others’ body language and adjust your own.
• Ensure you are never misunderstood (clarity + confirmation).
• Speak fluently and confidently even under stress.
• Handle difficult meetings sensitively and constructively.
• Recognize and overcome conflict timely.
• Learn to deal with problem situations: common sense.
• Maximize your verbal and non-verbal communication skills.
• Control anger with a simple technique.
• The 7 Types of difficult people, their ways, and how to neutralize them.

Need more information?

Feel free to contact one of Trump Executives' certified coaches: Brian Mattison Executive Coach Phone: +420 605 830 558 E-mail: mattison@trumpexecutives.eu PA: +420 212 242 701 (English and Czech)